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Naviance for college applications--how's it working out?

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An alternate title for this thread could be "WHEN THE HIGH SCHOOL DROPS THE BALL" D's high school made it clear to students a year ago that all transcript requests are now to be submitted through Naviance. So, weeks ago D submitted her transcript request on Naviance and also updated her profile on Naviance to show that she had submitted her ED application to the college. Then yesterday her GC sends all her senior advisees a message stating: "Naviance doesn't e-mail me when you make a transcript request, so YOU have to e-mail to tell me to send a transcript and by what deadline." Huh? Maybe Naviance doesn't e-mail per se, but aren't the GCs supposed to have way to monitor/check student profiles? Not only that, D went in to see her GC in August to submit required forms and to have her sign an ED form, so the GC was well aware of D's plans. (One reason she went in personally was that guidance hadn't responded to her e-mailed question about application procedure.) D also informed her by e-mail when she submitted her Common App. To add to the confusion, in the past it wasn't the GC who actually handled transcript requests; kids submitted a form to the guidance secretary, she obtained the GC signature, and then sent them. A different GC that I spoke to on Back to School Night mentioned that there was a change to Naviance with regard to teacher letters of recommendation requests also, and she said "I hope I can figure it out." D's teacher recs have also not been submitted, despite D personally requesting letters from teachers last spring, requesting again in August by e-mail, and touching base personally recently. The latter was handled politely, inquiring if they were having any trouble with the new Naviance procedure, yada yada. The bottom line is, THE SCHOOL HAS NOT SUBMITTED ANYTHING for D's app.! D was very responsible and timely on her own end. I wouldn't be that concerned yet, since the ED deadline is still a few weeks away, except for yesterday's GC e-mail stating that basically she wasn't responsible if things didn't make it to the colleges by the November deadlines. Really? D sent back a rather firm e-mail reply, but this is just crazy! I am pretty confident D's materials will be completed because we will be on their case. However, students who weren't as organized as she was are really going to be in deep trouble!

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